Return & Refund Policy
Last Updated: February 2026
1. Our Commitment
At Lumbini Tea House, we take great pride in sourcing the finest Himalayan teas and handcrafted accessories directly from Nepal. Due to the international nature of our shipping and the perishable nature of tea, we only accept returns or exchanges for products that arrive defective or damaged during transit.
2. Damaged or Defective Items
If your order arrives damaged or is defective, please contact us within 7 days of delivery. To process your claim, please follow these steps:
- Evidence: Email us clear photos of the damaged product and the original packaging.
- Contact: Reach out to our support team at lumbiniteahouse@gmail.com.
- Resolution: Approved claims will receive a full replacement or a 100% refund, including any applicable shipping costs.
3. Non-Returnable Items
We cannot accept returns for the following reasons:
- Change of Mind: We do not offer refunds if you decide you no longer want the product after it has shipped.
- Opened Food Products: For health and safety reasons, opened tea cannot be returned.
- Incorrect Address: We are not responsible for orders delivered to an incorrect address provided during checkout.
4. Return Shipping
If a return is approved due to a defect or our error, Lumbini Tea House will cover the cost of return shipping or provide a replacement at no extra cost to you.
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5. Contact Us
For any questions regarding this policy, please reach out to our team:
Lumbini Tea House
Thamel, Kathmandu, Nepal
Email: lumbiniteahouse@gmail.com
Website: www.lumbiniteahouse.com